Underpinning skills and knowledge
Assessment must include evidence of the following knowledge and skills:
principles that underpin cultural awareness and relevance to individual behaviour in the workplace
general characteristics of the different cultural groups in Australian society
cultures of Australia's indigenous and non-indigenous peoples and relevant cultural protocols (overview knowledge only)
principles and techniques for resolution of cross-cultural communication difficulties
principles of Equal Employment Opportunity (EEO) and anti-discrimination legislation as they apply to individual employees.
Linkages to other units
This unit has linkages to a range of other communication units, and combined assessment and/or training with those units may be appropriate, for example:
CUECOR02B - Work with others
Critical aspects of evidence
The following evidence is critical to the judgement of competence in this unit:
ability to identify and respond to the cultural context of a given workplace
the ability to apply knowledge of different cultures and cultural characteristics appropriately in communication with individuals from a range of backgrounds.
Method and context of assessment
The assessment context must provide for:
project or work activities that allow the candidate to demonstrate knowledge and awareness of diversity issues in the workplace.
Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include:
direct observation of the candidate interacting with people from diverse backgrounds
case studies or projects to consider particular conflict situations arising from diversity and to suggest means of dealing with them
oral or written questioning to assess knowledge of communication and problem solving techniques with particular reference to diversity issues
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).
Resource requirements
There are no particular resource requirements for assessment of this unit.
Key competencies in this unit
Key competencies are built into all workplace competencies. The following table describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform
Level 2 = Administer and Manage
Level 3 = Design and Evaluate
Collecting, organising and analysing information (1)
Identifying different cultural beliefs and values.
Communicating ideas and information (1)
Explaining how to do something to a colleague or customer from another language or cultural background.
Planning and organising activities (1)
Considering ways to deal with cultural conflicts or problems, or to improve workplace communication.
Working with others and in teams (1)
Working co-operatively with other members of the work team, including those from diverse backgrounds.
Using mathematical ideas and techniques N/A
Not Applicable
Solving problems (1)
Dealing with problems such as communication breakdowns and misunderstandings.
Using technology N/A
Not Applicable
Underpinning skills and knowledge
Assessment must include evidence of the following knowledge and skills:
principles that underpin cultural awareness and relevance to individual behaviour in the workplace
general characteristics of the different cultural groups in Australian society
cultures of Australia's indigenous and non-indigenous peoples and relevant cultural protocols (overview knowledge only)
principles and techniques for resolution of cross-cultural communication difficulties
principles of Equal Employment Opportunity (EEO) and anti-discrimination legislation as they apply to individual employees.
Linkages to other units
This unit has linkages to a range of other communication units, and combined assessment and/or training with those units may be appropriate, for example:
CUECOR02B - Work with others
Critical aspects of evidence
The following evidence is critical to the judgement of competence in this unit:
ability to identify and respond to the cultural context of a given workplace
the ability to apply knowledge of different cultures and cultural characteristics appropriately in communication with individuals from a range of backgrounds.
Method and context of assessment
The assessment context must provide for:
project or work activities that allow the candidate to demonstrate knowledge and awareness of diversity issues in the workplace.
Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include:
direct observation of the candidate interacting with people from diverse backgrounds
case studies or projects to consider particular conflict situations arising from diversity and to suggest means of dealing with them
oral or written questioning to assess knowledge of communication and problem solving techniques with particular reference to diversity issues
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).
Resource requirements
There are no particular resource requirements for assessment of this unit.
Key competencies in this unit
Key competencies are built into all workplace competencies. The following table describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform
Level 2 = Administer and Manage
Level 3 = Design and Evaluate
Collecting, organising and analysing information (1)
Identifying different cultural beliefs and values.
Communicating ideas and information (1)
Explaining how to do something to a colleague or customer from another language or cultural background.
Planning and organising activities (1)
Considering ways to deal with cultural conflicts or problems, or to improve workplace communication.
Working with others and in teams (1)
Working co-operatively with other members of the work team, including those from diverse backgrounds.
Using mathematical ideas and techniques N/A
Not Applicable
Solving problems (1)
Dealing with problems such as communication breakdowns and misunderstandings.
Using technology N/A
Not Applicable